Front Office, is one of the departments in a hotel located in the front of the hotel is the gate of the hotel itself so that it is easy to know and contact guests who operate directly with guests.
Front Office plays an important role for a hotel because:
1. It is the center of hotel activities.
2. Guests get service before guests arrive, when they arrive at the hotel, upon arrival at the hotel, when they are at the hotel and at the time they will leave the hotel ..
3. Approximately 65% of hotel revenue is obtained from the results of room rentals.
4. First impressions and final impressions for guests are determined by the front office.